One successful fix:
I had the same problem after upgrading to Windows 10. You may wish to try the below procedure–it worked for me and I believe it should work for others regardless of prior Windows version (7, 8 or 8.1) or hardware configuration.
Using an unaffected computer, go to the following web site and, following the instructions under “Option One,” to “create installation media for another machine” (i.e., a bootable Windows 10 Installation USB Flash Drive). A 4 GB Flash Drive was in fact sufficient for my 64 bit requirement (3 GB was required).
The Flash Drive will be a bootable drive capable of either installing Windows 10 (bad) or rolling back to your prior operating system (good). Don’t be dismayed.
At the affected computer: If you are stuck on the “Select your keyboard language” screen, turn off your machine by hitting and holding the power key until the machine shuts down or briefly disconnect if from the power source to shut it down.
From a cold start, enter your BIOS setup page and check your boot sequence priorities to ensure that USB has a higher precedence than your hard drive. On my computer, you enter BIOS by pressing the power on button while simultaneously holding down the Delete key until the BIOS page appears. Find the “Boot Sequence” option, highlight it and click enter. Follow your intellect or the instructions to ensure that USB has a higher boot precedence than your hard drive (I recommend 1) USB, 2) CD ROM, 3) hard drive). Escape back to your BIOS home page, save your BIOS settings and exit BIOS then power off the machine.
Insert the USB Flash Drive into a USB socket and power on your machine. You should now boot from the USB and not from your hard drive. Select the repair option, not the install. Under Advance Options is a tab to restore your previous operating system. When I selected that, the computer went to a turquoise screen with a little dot thingy that went in circles and the words “Restarting.” Of course, this being a Microsoft product, it did not in fact restart my machine but sat in an endless state of “restarting.” After a couple of hours I decided that the machine was not going to restart without user intervention so I hit the restart button on the front of my machine and simultaneously pulled out the USB drive. This forced the computer to boot from the hard drive upon which it largely successfully reinstalled my Windows 7 operating system (CCleaner, Quicken, Internet Explorer all work but my Game Golf application requires reinstallation and troubleshooting).
I am now back on line and testing my various applications to which software went awry in the process. My files are intact.
Hope this helps–I’m only half a geek and an older guy and some of the above was by memory (I didn’t want to go back through the process again to verify precisely what the screen shots read). My golf buddy’s daughter is highly placed with Microsoft and I intend to share with her my opinion of what has become a routine experience with newly launched software from Microsoft. At least I didn’t have to pay for this version…
Using the tool to upgrade this PC to Windows 10 (click to show more or less information)
Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information)
Here’s when to use these instructions:
- You have a license to install Windows 10 and are upgrading this PC from Windows 7 or Windows 8.1.
- You need to reinstall Windows 10 on a PC you’ve already successfully activated Windows 10.
If you are installing Windows 10 on a PC running Windows XP or Windows Vista, or if you need to create installation media to install Windows 10 on a different PC, see Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC section below.
Note: Before you install Windows 10, check to make sure your PC meets the system requirements for Windows 10. We also recommend going to the PC manufacturer’s website for any additional info about updated drivers and hardware compatibility.
- Select Download tool, and select Run. You need to be an administrator to run this tool.
- On the License terms page, if you accept the license terms, select Accept.
- On the What do you want to do? page, select Upgrade this PC now, and then select Next.
- The tool will start downloading and then installing Windows 10. This table shows which edition of Windows 10 will be installed on your PC. Windows 10 Enterprise isn’t available in the media creation tool. For more info, go to the Volume Licensing Service Center.
|Your current edition of Windows
||Windows 10 edition
Note: If you have an N edition of Windows on your PC, choose the N equivalent of Windows 10 for creating installation media.
| Windows 7 Starter
Windows 7 Home Basic
Windows 7 Home Premium
Windows 8.1 with Bing
Windows 10 Home
|Windows 10 Home
| Windows 7 Professional
Windows 7 Ultimate
Windows 8 Pro
Windows 8.1 Pro
Windows 8/8.1 Professional with Media Center
Windows 10 Pro
|Windows 10 Pro
| Windows 8/8.1 Single Language
Windows 8 Single Language with Bing
|Windows 10 Home Single Language
| Windows 8/8.1 Chinese Language Edition
Windows 8 Chinese Language Edition with Bing
|Windows 10 Home China
|Windows 10 Home
||Windows 10 Home
|Windows 10 Pro
||Windows 10 Pro
- The tool will walk you through how to set up Windows 10 on your PC.
- If you don’t have a license to install Windows 10 and you have not previously upgraded to Windows 10, you can purchase a copy of Windows 10, see https://www.microsoft.com/en-us/windows/get-windows-10.
- If you previously upgraded to Windows 10 on this PC and you’re reinstalling it, you don’t need to enter a product key. Your copy of Windows 10 will automatically activate later using your digital license.
- When Windows 10 is ready to install, you’ll see a recap of what you’ve chosen, and what will be kept through the upgrade. Select Change what to keep to set whether you would like to Keep personal files and apps, or Keep personal files only, or choose to keep Nothing during the upgrade.
- Save and close any open apps and files you may be running, and when you’re ready, select Install.
- It might take some time to install Windows 10, and your PC will restart a few times. Make sure you don’t turn off your PC.